About Shipments (U.S.)

We Ship Internationally!

We will ship other international orders with ease. Please contact our customer support team for current rates and availability.

About Customs, Duties, & Taxes
When ordering from TYPhonepart, you're responsible for assuring the product can be lawfully imported to the destination country. The recipient is the importer of record, and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the destination country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country. For more information, contact your local customs office. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Shipping Support

Our site is always available for whenever you want to upgrade your ride. That means your orders can be placed 24/7/365. Our passionate customer support team is happy to help with any questions or concerns. If you'd like to speak with a member of our support team, please visit our contact us page.

NOTICE

Packages might experience a delay while in transit to you. We sincerely apologize for any inconvenience. Kindly allow additional days beyond the estimated delivery date for it to be delivered as we are during the special time of COVID-19.

Return Policy

At TYPhonePart , returns are easy! We strive to offer the best shopping experience for you!

Malfunctioning Parts:

If product purchased from TYPhonePart does not function properly (physical damage or damage caused by incorrect installation and usage are excluded) within 14 days of receipt of the goods. You can ask for a refund or exchange.

0 - 14 Days:

Unless otherwise stated, all items can be returned within 14 days of receipt of the goods for a full refund or exchange (excluding shipping costs)

15+Days:

After 15 days from the date of receipt of the goods, we will not refund.Partially cost will be charged for an exchange request.

Received Defective Parts:

•DOA, Dead on Arrival:
Please refuse the package (from the courier) if it looks like it has been opened or is visibly damaged, and contact us to let us know. If you have accepted a damaged package and the products inside are physically damaged or nonfunctioning please contact us as soon as possible.You need to contact us within 7 days after receiving the package and provide the following information so that we can promptly file a claim with the shipping company:

•Pictures of the front and back of the shipment box.
•Pictures of the front and back of the product that has physical damages.

Note:

If you don't provide the relevant information of the DOA (dead on arrival) item within 7 days after receiving, we will reject your refund and exchange request. Pictures of the front and back of the product that has physical damages.

Wrong parts ordered

•Customer ordered wrong parts:
Technically, we hold no responsibility in returning items that were incorrectly ordered, but, that being said, that does not mean we do not want to help our customers in the event this happens. Customers will be responsible for all return shipping fees, and 30% (for refund requests) or 20% (for exchange requests) restocking fees will be charged after we have received and tested the product.
Note:If you do not contact us for a return within 7 days after receiving the goods, the request will be rejected.

Wrong parts received

•Customer received incorrect parts:
If you have received an incorrect item, please take 3 clear photos of the incorrect item with the SKU showing, and Then contact us on the website as soon as possible. We will verify the error and fix it as quickly as possible.

Policy Abuse

Unfortunately, some customers have abused our generous return, warranty, and other policies. Accordingly, we will be forced to apply stricter policies to customers who abuse our policies.

Policy Changes

These policies are subject to change at any time and without notice.

NOTICE

Following terms applies to all refunds and exchange.
• If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

• If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

• No restocking fee to be charged to the consumers for the return of a product.

• All item(s) being returned must be in original condition with packaging, unused, and undamaged.
• All returned without permission will be rejected.
• All item(s) have a warranty period of 180 days from the original purchase date.