FAQ

1.What kind of payment methods do you accept?

AThere are two methods to completing payment:PayPal and Credit Card.

 

2.Do you accept Installment payments or cash on delivery?

  A:We do not accept Installment payments or cash on delivery. All orders must be paid in full before they are shipped.

 

3.How long does it take to refund money to my credit card account?

A: Refunds, if there are any requests from you, will usually take about 15 business days from the date of our approval for the refund. We recommend you to continually check with your bank to verify the return.

 

4.Do I need to pay any customs tax?

A: The prices displayed on our website do not include any taxes, but customers may have to pay import taxes if required by your local government

 

5.How can I cancel my order?

A: There are three circumstances to be considered:

  1. If you have not paid for your order, there is no need to contact us to cancel it. We ignore all orders until a matching payment is received.

Note: If your order is more than a week old, you may not be able to "re-activate" it to complete payment. Prices, shipping rates and/or currency conversion rates may have changed. In this case, simply reorder your items.

  1. If payment was completed for your order but it has not been shipped yet, then you can cancel your order.

If your order was paid for and has been shipped, YOU ARE NOT ABLE TO CANCEL YOUR ORDER.                                                                                                                                                                                   

6.How much are the shipping costs?

A:Shipping costs are based on the destination, size and the shipping method you have choosen.

 

7. What kind of shipping methods do you have from your warehouse?

A: We ship parts via FedEx, DHL, UPS, EMS, etc

 

8.How much is the shipping costs? Do you provide free shipping?

A: Usually most of the logistics companies calculate the freight fee according to both the actual weight and size of the package(s). They will charge the fee based on the weight or size, whichever is larger. Please note that sometimes shipping to remote destinations requires more time and additional fees due to their international logistic policies. We currently do not offer free shipping.

 

9.Can I change my address?

A: Sorry, we are unable to change the shipping address if the order is already on its way to the destination you previously requested. You may have to contact your local logistics company to ask whether you can change the shipping address and how they might handle your updated request.

 

10.What should I do if the tracking number provided to me is not working?

A: Often times it takes the shipping company up to 48 hours to update the tracking info into their tracking system. Please contact us if you are still unable to track your order by emailing us at

 

 11.What should I immediately do upon receiving my parcel?

A:1. Check the condition of the package and the tracking number first to match it with the information given to you on typhonepart

  1. If the package show signs of external damage or looks like it has been tampered with, please open it in the presence of the postman or delivery personnel and check the products inside to ensure that the products are not damaged or missing.
  2. Any damages should be reported immediately and directly to the postman or delivery personnel. Take some clear pictures of the package and items you received and email them to us within 24 hours upon receipt of the package.