At TYPhonePart , returns are easy! We strive to offer the best shopping experience for you!
If product purchased from TYPhonePart does not function properly (physical damage or damage caused by incorrect installation and usage are excluded) within 14 days of receipt of the goods. You can ask for a refund or exchange.
0 - 14 Days:
Unless otherwise stated, all items can be returned within 14 days of receipt of the goods for a full refund or exchange (excluding shipping costs)
After 15 days from the date of receipt of the goods, we will not refund.Partially cost will be charged for an exchange request.
Received Defective Parts:
•DOA, Dead on Arrival:
Please refuse the package (from the courier) if it looks like it has been opened or is visibly damaged, and contact us to let us know. If you have accepted a damaged package and the products inside are physically damaged or nonfunctioning please contact us as soon as possible.You need to contact us within 7 days after receiving the package and provide the following information so that we can promptly file a claim with the shipping company:
•Pictures of the front and back of the shipment box.
•Pictures of the front and back of the product that has physical damages.
If you don't provide the relevant information of the DOA (dead on arrival) item within 7 days after receiving, we will reject your refund and exchange request. Pictures of the front and back of the product that has physical damages.
Wrong parts ordered
•Customer ordered wrong parts:
Technically, we hold no responsibility in returning items that were incorrectly ordered, but, that being said, that does not mean we do not want to help our customers in the event this happens. Customers will be responsible for all return shipping fees, and 30% (for refund requests) or 20% (for exchange requests) restocking fees will be charged after we have received and tested the product.
Note:If you do not contact us for a return within 7 days after receiving the goods, the request will be rejected.
Wrong parts received
•Customer received incorrect parts:
If you have received an incorrect item, please take 3 clear photos of the incorrect item with the SKU showing, and Then contact us on the website as soon as possible. We will verify the error and fix it as quickly as possible.
Unfortunately, some customers have abused our generous return, warranty, and other policies. Accordingly, we will be forced to apply stricter policies to customers who abuse our policies.
These policies are subject to change at any time and without notice.